Role: Research and Procurement Specialist
Employer: CRA Global Development

Profile Summary:
Ms. Bianca is an emerging Research and Procurement Specialist at CRA Global Development, bringing a decade of expertise in claims management and business operations from the insurance sector into the dynamic field of logistics and supply chain. With a strong foundation in process optimization, team leadership, and strategic analysis, she supports CRA’s research and procurement efforts by streamlining operations and fostering partnerships. Bianca’s recent transition from a supervisory role in insurance to a hands-on contributor in business logistics reflects her adaptability and eagerness to apply her skills in new contexts. Her experience in managing complex projects and leveraging data-driven insights positions her as a valuable asset in enhancing CRA’s operational efficiency and research capabilities.

Educational Background:

• Associate’s Degree in Business Administration & Management (High Honors) – Phoenix College, USA (Graduated May 2024)
  • Additional Certificate of Completion (CCL) in Cybersecurity

Professional Experience:

• CRA Global Development (Feb 2025 – Present)
  Research and Procurement Specialist
  • Conducts research to support procurement strategies and business process analysis for logistics optimization.
  • Coordinates with teams to design efficient workflows and foster partnerships that enhance supply chain operations.
• Lemonade Insurance (Sep 2023 – Present)
  Claims Leader / Fully Licensed Adjuster
  • Resolves litigated homeowner casualty claims across the U.S., maintaining a property and casualty adjuster’s license in all states.
  • Trains new hires on claims processes, ensuring seamless transitions and operational consistency.
  • Leads the RAICES Employee Resource Group, launching the company’s first Hispanic ERG to promote networking and team-building globally.
• State Farm (Dec 2017 – Sep 2024)
  Licensed Claims Adjuster / Leader
  • Managed litigated business and homeowner liability claims nationwide, resolving complex cases efficiently.
  • Developed workflows and best practices for new hires, improving claims handling processes through statistical data analysis.
• RAICES Employee Resource Group, Lemonade Insurance (Sep 2023 – Present)
  Founding Member and Coordinator
  • Established a global Hispanic ERG, organizing remote and in-person events to enhance work culture and collaboration.
  • Partnered with product management to secure business partnerships for team-building initiatives.

Key Skills and Expertise:

• Research and analysis for business process design and procurement optimization.
• Leadership and project management, with a focus on streamlining operations and training teams.
• Strategic partnership development and stakeholder engagement.
• Proficient in administrative operations, data-driven decision-making, and cybersecurity fundamentals.

Languages:

• English: Proficient (Assumed based on experience; additional languages not specified)

Achievements:

• Graduated with High Honors from Phoenix College, earning an Associate’s Degree and a CCL in Cybersecurity (2024).
• Launched Lemonade Insurance’s first Hispanic Employee Resource Group, fostering inclusivity and global collaboration (2023).

Ms. Bianca’s transition from a seasoned insurance professional to a Research and Procurement Specialist at CRA Global Development showcases her versatility and commitment to growth. Her expertise in operational efficiency, critical analysis, and partnership-building equips her to drive impactful contributions in logistics and supply chain research, supporting CRA’s mission with fresh perspectives and proven skills.